Return and Refund Policy for Medilight Electronics
At Medilight Electronics, customer satisfaction is important to us. We aim to provide high-quality physiotherapy and medical equipment with reliable support and service. This Return and Refund Policy explains the conditions under which returns, replacements, cancellations, and refunds may be accepted.
By purchasing products from our website, you agree to the terms mentioned below.
Return Eligibility
Returns may be accepted only under the following conditions:
Product received is damaged during transit
Wrong product delivered
Manufacturing defect found in the product
Product received is incomplete or missing parts
To be eligible for a return:
The request must be raised within 48 hours of delivery
The product must be unused and in original condition
Original packaging, accessories, manuals, and invoice must be available
Proof of damage or issue (photos/videos) may be required
Products damaged due to misuse, improper handling, or unauthorized repair will not be eligible for return or replacement.
Non-Returnable Products
The following items may not be eligible for return:
Used medical or physiotherapy equipment
Customized or special-order products
Consumables and accessories
Products damaged by customer handling
International orders once cleared through customs (unless damaged or defective)
Return Process
To request a return, customers must contact our support team with:
Order number
Product details
Reason for return
Photos/videos showing the issue
After verification, our team will provide return instructions.
Returns sent without approval may not be accepted.
Replacement Policy
If the product is found defective or damaged, we may offer:
Product replacement
Replacement parts
Technical support assistance
Replacement approval depends on product inspection and issue verification.
Refund Policy
Refunds may be processed in the following situations:
Order cancellation before dispatch
Product unavailable after payment
Approved return request
Duplicate payment made by customer
Refunds will generally be processed within 7–15 business days after approval.
The refund amount will be credited through the original payment method whenever possible.
Cancellation Policy
Orders can only be cancelled before shipment.
Once the product has been dispatched, cancellation requests may not be accepted.
Customized or specially ordered products may not be eligible for cancellation.
International Orders & Customs
For international shipments:
Customs duties, taxes, and import charges are non-refundable
Refunds will not include customs clearance charges or government fees
Customers are responsible for complying with import regulations in their country
If an international shipment is refused by the customer or returned due to customs issues, shipping and handling charges may be deducted from the refund amount.
Damaged Shipments
Customers are advised to inspect the package at the time of delivery.
If the package appears damaged:
Take clear photos/videos immediately
Inform the delivery partner if possible
Contact us within 48 hours of delivery
Failure to report damage within the specified period may affect return eligibility.
Warranty Support
Certain products may include manufacturer warranty coverage.
Warranty service may include:
Repair support
Replacement of defective parts
Technical assistance
Warranty terms may vary depending on product category and manufacturer policies.
Shipping Charges for Returns
Return shipping charges may depend on the reason for return:
If the error is from our side, return shipping may be covered by us
If the return is due to customer preference or incorrect order placement, shipping costs may be borne by the customer
Contact Us
For return, refund, replacement, or cancellation support, please contact:
MEDILIGHT ELECTRONICS 1st Floor, House No. Old-462, Plot No. 32, K.H. No. 39/11, 40/15, New H. No. 435, Block-WZ, Siri Nagar, Shakur Basti, North West Delhi, Delhi – 110034
