At Medilight Electronics, we are committed to delivering our products safely and efficiently to customers across India and internationally. This Shipping Policy explains our shipping process, delivery timelines, international shipping guidelines, customs responsibilities, and other important details.
By placing an order with us, you agree to the terms mentioned below.
Order Processing
All orders are processed after successful payment confirmation.
Order processing time may vary depending on:
Product availability
Order quantity
Customization requirements
Verification processes
Generally, orders are processed within 2–7 business days.
Orders placed on weekends or public holidays may be processed on the next working day.
Domestic Shipping (Within India)
We offer shipping across India through trusted courier and logistics partners.
Estimated delivery timelines:
Metro cities: 3–7 business days
Other cities and states: 5–10 business days
Remote locations: Delivery may take additional time
Delivery timelines are approximate and may vary due to courier operations, weather conditions, or unforeseen circumstances.
International Shipping
Medilight Electronics supports international shipping for selected products and locations.
International delivery timelines generally range between:
7–21 business days depending on destination country, customs clearance, and shipping method.
International shipping availability may vary based on:
Country regulations
Product category
Import restrictions
Carrier availability
Customers are advised to contact us before placing bulk international orders.
Customs Duties, Taxes & Import Charges
For international shipments, customs duties, import taxes, VAT, handling charges, or any additional government fees imposed by the destination country are the responsibility of the customer.
These charges are:
Not included in product prices
Not included in shipping charges unless specifically mentioned
Determined by customs authorities of the destination country
Medilight Electronics is not responsible for:
Customs delays
Import restrictions
Additional customs charges
Clearance procedures in the destination country
Customers are advised to check local import laws and customs policies before placing international orders.
Shipping Charges
Shipping charges are calculated based on:
Product weight and dimensions
Delivery location
Shipping method selected
International or domestic destination
Applicable shipping charges will be displayed during checkout or communicated before order confirmation.
Order Tracking
Once your order is shipped, tracking details may be shared via:
Email
SMS
WhatsApp
Courier tracking link
Tracking updates depend on courier partner systems and may take time to reflect.
Delayed or Failed Deliveries
Delivery delays may occur due to:
Weather conditions
Customs clearance procedures
Public holidays
Transportation disruptions
Incorrect shipping address
Unavailability of recipient
Medilight Electronics is not liable for delays caused by third-party logistics providers or customs authorities.
If a package is returned due to incorrect address or failed delivery attempts, additional reshipping charges may apply.
Damaged or Missing Packages
Customers are advised to inspect packages at the time of delivery.
If you receive:
A damaged package
Missing items
Incorrect products
please contact us within 48 hours of delivery with:
Order details
Photos/videos of the package
Description of the issue
Our team will review the matter and provide assistance accordingly.
Restricted Products & Countries
Certain products may not be eligible for international shipping due to:
Country-specific regulations
Medical device restrictions
Import/export laws
We reserve the right to refuse shipping to restricted countries or locations where delivery is not feasible.
Contact Information
For shipping-related questions or support, please contact:
MEDILIGHT ELECTRONICS 1st Floor, House No. Old-462, Plot No. 32, K.H. No. 39/11, 40/15, New H. No. 435, Block-WZ, Siri Nagar, Shakur Basti, North West Delhi, Delhi – 110034
